Privacy Policy
Effective date: September 15, 2026
PAIRS
1. Who we are
This Privacy Policy (this “Policy”) is published by Pairs Technologies Ltd (Cayman Islands) (“Pairs,” “we,” “us,” or “our”), which operates the website at pairs.ai, including the portal (the “Site”), and the Pairs platform (the “Platform”). Our affiliate Pairs Inc. (Delaware) contracts with clients and processes client contract, billing, and support information, and this Policy covers that processing as well. Both companies may be contacted at legal@pairs.ai. This Policy applies to personal information that we collect through the Site and the Platform and to personal information relating to investors as described in Section 4. As used in this Policy, “personal information” means information that identifies, relates to, or is reasonably capable of being associated with an identifiable individual. Capitalized terms used but not defined in this Policy have the meanings given in our Terms of Service.
2. Information we collect
We collect (a) information you provide, including your name, email address, company, role, the contents of messages and intake forms, account credentials, calendar availability, and materials you upload to the client portal, which may include information about other individuals; (b) usage and device information collected automatically, including IP address, browser and device type, pages viewed, and access times; and (c) business contact and professional information received from data vendors, business partners, and publicly available sources. Information about investors is described in Section 4.
3. Cookies and tracking
We use cookies and similar technologies for essential functionality, preferences, and analytics. You may refuse cookies through your browser settings, in which case some features of the Site may not function. Where the law requires it, we obtain consent before setting non-essential cookies, and we honor Global Privacy Control signals. We do not respond to browser “Do Not Track” signals. We also use a visitor identification service that may match your IP address and device information against third-party data to identify the business you visit from and, for visitors located in the United States, an associated business profile; we do not do this for visitors located in the European Union, the European Economic Area, or the United Kingdom. That matching may be treated as a “sale” or “sharing” of personal information under certain U.S. state laws. You may opt out through the cookie settings on the Site, by enabling a Global Privacy Control signal in your browser, or by emailing legal@pairs.ai.
4. Investors
Pairs maintains a database of investor profiles (the “Investor Network”) for the purpose of providing clients with platform and network access to investors whose stated investment criteria correspond to the client’s profile. Each profile may include name, firm, role, professional contact details, investment focus, prior investments, public statements, and, once we are in contact, responses and preferences. We obtain this information from commercial data vendors under their own terms, from publicly available sources, from outreach and email tooling, and from investors directly. We use it to match investors with clients through the Platform, to provide network access, and to keep the profiles accurate. An investor’s name, firm, role, and professional details are disclosed to a client as part of that network access, which certain U.S. state laws may treat as a “sale” or “sharing” of personal information. An investor may, at any time, request access to or correction of the personal information we hold about the investor, or removal from the Investor Network and cessation of outreach, by emailing legal@pairs.ai or by using the unsubscribe link in any message from us. We will honor a removal request within the period required by applicable law.
5. How and why we use information
We use personal information to provide, operate, and secure the Site and the Platform; to provide the Services under the Client Agreement; to match investors with clients through the Platform and to provide network access; to respond to inquiries and to send updates or marketing, which you may opt out of at any time; to analyze and improve the Site and our services; to comply with law and enforce our terms; and to detect and prevent fraud and security incidents. Where the GDPR or the UK GDPR applies, we rely on performance of a contract for the Services, on consent for non-essential cookies and for marketing where required, on compliance with legal obligations, and on our legitimate interests in operating and securing the Site, in matching investors with relevant opportunities, and in improving our services.
6. Who we share it with
We disclose personal information to the following categories of recipients: to Pairs Inc.; to service providers that process it on our behalf, including hosting, security, AI model, data, outreach and email, CRM, scheduling, payment, and analytics providers, which are contractually restricted from using it for any purpose other than providing services to us, and our AI model providers may not use it to train their models; to clients, in the case of investor details disclosed as part of network access, and to investors, in the case of client materials that a client has approved; where required by law or to protect the rights, safety, or property of Pairs or others; and in connection with a merger, financing, acquisition, or sale of assets. We do not sell personal information for monetary consideration.
7. Where it is processed and how long we keep it
Personal information is processed in the United States and in other countries, which may not have the same data protection laws as your country. Where the GDPR or the UK GDPR applies to a transfer, we rely on the European Commission’s Standard Contractual Clauses, the UK International Data Transfer Addendum, or another lawful mechanism. We keep personal information for as long as needed for the purposes above and to meet our legal and accounting obligations, after which we delete or anonymize it. Investor profiles are kept while the investor remains in the Investor Network and are removed on request.
8. Your rights
Depending on where you live, you may have the right to access, correct, delete, or receive a copy of your personal information; to restrict or object to its processing; to withdraw consent; and to opt out of any “sale” or “sharing.” California residents also have the right not to receive discriminatory treatment for exercising these rights and may act through an authorized agent. We may require an authorized agent to provide proof of authority, and we may decline to act on a request that is manifestly unfounded or excessive or that we are not required to honor under applicable law. If we decline a request, you may appeal our decision by replying to it, and we will respond to the appeal within the period required by applicable law. In the preceding twelve months we collected the categories of information described in Sections 2 and 4, from the sources, for the purposes, and with the disclosures described in this Policy. We use account credentials only to secure the client portal. To exercise any right, email legal@pairs.ai. We will verify your request and respond within the time the law requires. If you are in the EEA or the UK, you may also lodge a complaint with your local supervisory authority.
9. Changes and contact
We may update this Policy and will post the revised version with a new effective date. Your continued use of the Site after the effective date of a revised Policy constitutes your acknowledgment of the revised Policy. Questions and requests: legal@pairs.ai.
